Return & Refund Policy

1. Eligibility & Return Conditions

To ensure hygiene and quality standards for all travelers, returned items must strictly satisfy the following criteria:

• Items must be returned in their original, unused, and unwashed condition.
• Any items showing signs of wear, toiletry residue, travel stains, liquid spills, or altered hardware cannot be accepted.
• All original tags, protective zipper covers, dust bags, and manufacturer packaging must be included and intact.

2. How to Request an RMA & Return Destination

To begin a return, contact our support team at support@doppandcarry.com with your order number, photo verification of the item, and the reason for the return. We respond within 24 business hours with an authorized Return Merchandise Authorization (RMA) and specific destination instructions.

3. Return Shipping Costs & Transparent Label Deductions

• Defective, Damaged, or Incorrect Items (100% Free): If your item arrives damaged, defective, or incorrect, Dopp & Carry covers all return shipping charges. We will provide a complimentary prepaid label or issue an immediate replacement at zero cost to you.
• US Change-of-Mind Returns ($6.95 Flat Deduction): For customer change-of-mind returns within the United States, we can provide a pre-paid USPS return shipping label via email for you to print at home. A flat fee of $6.95 USD will be deducted from your final refund solely to cover the actual carrier postage cost of this pre-paid label ($0 restocking fee, $0 handling fee, $0 inspection fee). Alternatively, you are welcome to ship the return via your own preferred tracked courier service at your own expense, and no shipping fee will be deducted from your refund.
• International Change-of-Mind Returns (UK, EU, AU, CA): International customers may return unused items using a tracked carrier of their choice to our authorized US return facility at the customer's expense, or request a carrier-calculated prepaid label (where available) with the exact carrier cost deducted from the refund.

4. Restocking & Handling Fees ($0.00)

We charge $0.00 in restocking, handling, or inspection fees. There are absolutely no restocking, handling, or administrative fees applied to any return. The only potential deduction is the flat $6.95 carrier postage cost if you elect to use our pre-paid US return label for a voluntary change-of-mind return.

5. Refunds

Once your return is received and inspected at our returns facility, we will notify you via email of the approval of your refund. If approved, your refund will be processed immediately to your original payment method within 5–10 business days, depending on your banking provider.

6. Exchanges

If you need a different color finish, size, or silhouette, we recommend returning your original unused item for a refund and placing a new order on our website. This ensures prompt shipment and reserves inventory for your travels.

7. 30-Business-Day Non-Delivery Guarantee

In alignment with our Shipping Policy, if your order is not received within 30 business days from the order placement date, you are entitled to an immediate cancellation and a 100% full refund.